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 You have a problem: You may not see it yet. You may not know how big it is. But it’s there, eating into your sales,
eroding your margin, reducing your bottom line.
That problem is product returns.
The Target Killer: If a new Sales Manager walked in
and said: “I can increase sales company-wide by 5% and profits by 10%” and
delivered, he’d be well on his way to senior management. Yet companies routinely throw away that same
5% of sales and 10% or more of profitability by inefficient, outmoded, wasteful
returns practices every day, quarter-in, quarter out. Without active management of returns, not
just returns order management, but in-depth understanding of the causes,
structures and competitive forces in your industry that give rise to returns, your
revenue and earnings targets are not under your control. They’re subject to the whims, needs and
requirements of your customers, the delivery schedule of unknown carriers, and
the caprice of fate.
Take Control: With the help and guidance of Rapid Results’ returns
experts, your company can regain control over its returns issues. We use state-of-the-art techniques and
technologies to actively reduce returns by stopping them before they start,
extracting cost as they happen, and minimizing their impact after they
happen. Our staff will help you develop
a management plan and can take you through implementation in the following
areas: - Measurement: Most companies don’t even know where to look
for their returns costs. Because
returns cost are hidden, they can quietly erode your margin without
showing up as a P&L line item.
But they are there. Our
consultants show you where to look, how to measure the cost impacts and
how to track your progress on an on-going basis.
- Strategy
Development: Many companies
just look at returns as a cost of doing business. Returns strategy should be part of your
marketing and customer management strategy. Rapid Results can show you your
strategic options as well as provide tools and techniques for implementing
those strategies to bring down your rates of return and improving your
bottom line.
- Cost
Reduction: Attention has always been placed on
making outbound processes as efficient as possible. Yet returns tends to be an afterthought Money literally pours out the door and
through every hole in your returns processs. And don’t kid yourself! Anyone in your
supply chain that sees a fountain of money will help themselves to
it. Rapid Results returns-focused
consultants will show you how to plug those leaks and stop bleeding dollars.
- Asset Disposition: What do you do maximize the value of the returned assets? Most companies treat returns as a project - once I clean out the warehouse, it will never fill up again. At Rapid Results, we see asset disposition, whether it is returns, obsolete, excess, refurbished finished goods or components, as a process that needs to viewed from a value optimization perspective. Along with our strategic partners, we use the latest technology-based tools that disposition your products, quickly, efficiently and safely so that, as a manufacturer you don't have to worry about channel conflict, gray markets or sales cannibalization. In addition, we have technologies that help manufacturers to manage obsolete and excess products, regardless of origin, in such a manner that they minimize price erosion. And we can help you regardless of geography. With acknowledged expertise in many geographies, we can help you whether your product is in Suzhou, Wai Gao Qiao, Sao Paolo or Toronto, we've helped companies from Cisco to SanDisk.
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